![appstore refund appstore refund](https://i1.wp.com/www.gottabemobile.com/wp-content/uploads/2018/05/Play-store-refund.png)
APPSTORE REFUND FULL
Unfortunately, however, in this case Apple didn’t choose to err on the side of magnanimity, and it wasn’t until Vasquez reached out to Global’s Consumer Matters and had them go to bat for her that she managed to get a full refund - and an apology - from Apple.
![appstore refund appstore refund](https://i.ytimg.com/vi/5ajFXgSxUtQ/maxresdefault.jpg)
The fact that most in-app purchases are also consumable items makes this an even more complicated situation. It’s fair to say that Apple likely gets a high number of refund requests from people who deliberately spent too much on in-app purchases and want to try to get their money back. In other words, in most cases when Apple does decide to issue a refund, it’s doing so out of the goodness of its heart, and not out of some right on the part of consumers. While Apple is generally fairly good about offering refunds on a “one-off” basis, technically speaking, the company’s terms and conditions state that “all transactions are final,” and that it’s only obligated to provide a refund if “technical problems prevent or unreasonably delay delivery of Content.” Even then, Apple can “refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior.” Unfortunately, it seems that when Vasquez reached out to Apple to explain what happened and request a refund, the company replied that the refund could not be approved, stating that was their final answer and recommending that Vasquez review Apple’s Media Services Terms and Conditions. He was next to me when I was doing that, and it was just seven characters and since he has ASD that’s one of his strengths.
![appstore refund appstore refund](https://allthings.how/wp-content/uploads/2020/03/allthings.how-how-to-request-refund-for-an-app-in-app-store-on-iphone-image-4.png)
She apparently realized after this incident that he had memorized as he saw her typing it in while she was updating his iPad. Vasquez also didn’t realize that her son had her Apple ID password. According to Vasquez, the lad didn’t realize the games cost money. In this case, however, the purchases may truly have been out of naive innocence on the part of Thenniel, who has autism spectrum disorder (ASD).